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Voor 23:59 besteld, volgende werkdag in huis
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Payment and shipping costs

Can I choose the payment method?

Yes, you can. During checkout, you can choose your payment method from various options. We offer buy now, pay later as well. Read all about our payment options.

Where can I find the invoice to my order?

You will receive the invoice for your order by e-mail. Did you not receive your invoice? Please contact klantenservice@jollein.com.

Do I have to pay for delivery?

For orders over £40, delivery is free. For all other orders, delivery costs are £4.95.

Ordering and cancelling

How do I return something?

Returns can be made using the return form and return sticker provided. Returns via a DHL Service Point are always free of charge. Read more about our returns.

Can I cancel my order?

Do you want to cancel an order? Please contact us at klantenservice@jollein.com as soon as possible after placing the order. We will do our utmost to cancel your order. We cannot guarantee this, however, as in some cases the parcel has already been dispatched. In this case you can return the order (or a part of it) after it has arrived.

What if the product is out of stock?

Unfortunately, sometimes an item may be out of stock. Would you like to know when the item is back in stock? Please send an e-mail to klantenservice@jollein.com

When will I get my money back?

Once we have processed your return, we will notify the payment provider to refund the amount. In most cases, the amount is credited back to your account within 3-5 working days (depending on your bank).

I have opted for invoice payment and returned something, now what?

We will process your return and update your outstanding payment. You will then receive an updated version of the invoice via Klarna.

Delivery and delivery time

Can I deliver an order to a different address?

When ordering, you can indicate whether you want your order to be delivered to a home address or to a DHL Service Point.

Can I pick up my parcel?

When ordering, you can indicate whether you want your order to be delivered to a home address or to a DHL Service Point.

What is the delivery time of my order?

If you order before 23:59 on business days, you will receive your order the next working day. Once your order has been handed over to the carrier, you will receive an e-mail with a Track & Trace code.

Who delivers my parcel?

Your order will be delivered by DHL. You will be informed about the status of your order by e-mail. By visiting DHL's website or app, you can customise your delivery time and location.

About our products

What exactly is the TOG value?

The Thermal Overall Grade, or TOG, is a handy guideline for what product suits what season or temperatures best. The higher the value, the warmer and better insulated the product is. Great for keeping your little one feeling comfortable throughout the year.

What sized baby sleeping bag do I need?

When choosing a baby sleeping bag, it is important to choose the right size. A sleeping bag is recommended from three months onwards. For a baby younger than three months, you can choose a swaddle blanket. Choosing the right sleeping bag depends on the length of your little one. Below is a handy overview:

A 70 cm sleeping bag is suitable for babies that measure 60-76 cm. This is approximately suited for the ages of 3-9 months.

A 90 cm sleeping bag is suitable for babies between 76-98 cm. This is approximately suited for the ages of 6-24 months.

A 110 cm sleeping bag is suitable for babies 90 cm and above. This is approximately suited for the ages of 18 months and above.

What is the TOG value of the 4-season sleeping bag with/without sleeves?

The TOG value of the 4-season sleeping bag with sleeves is 3.0 and without sleeves the TOG value is 2.0.

Why are there 3 zippers on the 4-season sleeping bag?

The second zip on the outer sleeping bag is to attach the inner summer sleeping bag to the outer winter sleeping bag - so to form one unit. With the last zipper, you can then close the whole thing.

Until what age can I use a swaddle blanket?

A swaddle blanket from Jollein is suitable for babies aged 0-3 months. Please note! It is strongly discouraged to use a swaddle blanket when your baby can roll over on its own.

Up to what age can I use a footmuff and how do I attach it?

A footmuff from Jollein is suitable for group 1 car seats. These are generally used for babies aged 0-9 months. In our footmuffs, there are strips of velcro that can be used universally in a car seat. Simply thread the belts through the openings and then 'stick' the Velcro back on the open areas.

Which bottles fit in the hot water bottle covers?

For our hot water bottle covers, it is best to use a metal hot water bottle. They fit well in our covers and are most suitable for babies, as they stay warm the longest.

Up to what age are your sleeved bibs suitable?

Sleeved bibs are suitable for babies from six months to an age of about 18 months.

What are the heights of the canopy & mosquito net poles?

The poles are adjustable in height. The pole for the mosquito net has a maximum height of 220cm. The pole for the canopy has a maximum height of 150cm.

Washing instructions

Where can I find a product's washing instructions?

You can always find a product's washing instructions in the tag accompanying the item. Is this information not clear or do you have an additional question? You can always reach us by e-mail at klantenservice@jollein.com.

How do I wash a playpen mat?

You can wash a playpen mat in the washing machine on a programme with few revolutions and a low temperature (max. 30 degrees). Then let the playpen mat dry flat, for example on the floor. Tip: add a tennis ball to the washing machine. The tennis ball hits the rug during washing to keep it in shape.

How do I wash a hooded blanket?

Wash the blanket according to the washing instructions on the washing label. While washing, make sure all the Velcro is closed.

How do I wash a baby nest?

Before washing the baby nest, it is a good idea to use a hoover to clean out all crevices first. The dust and crumbs can otherwise leave ugly stains on the baby nest after washing. You can easily wash the baby nest by removing the mattress through the zipper at the bottom of the nest. The rest of the nest (including the part with the raised edge) can be washed in the washing machine at a maximum temperature of 30 degrees. After washing, let it dry on, for example, a washing rack. You may iron the nest if necessary.

How do I wash the mosquito net?

The mosquito net is easy to wash, just follow the washing instructions on the washing label. It is important to remove the ring at the top first. At the back there is a small opening, through which you can remove the ring. Then you can wash the net!

How do I keep the armchair clean?

The armchair cannot be washed. However, the material is made in such a way that you can easily wipe it with a damp cloth.

Please note: do not use chemical agents.

Couldn't find the answer to your question? Get in touch to ask your question. Ask your question via the contact form at the bottom of the page.

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